Posts
Five Benefits of Hiring A Telephone Answering Service for A Growing Funeral Business
Friday, January 25, 2013
How is your funeral home business going? If your business is good then it means that you are receiving phone calls left and right. Obviously, you are not running a call center and your employees are not customer service agents. Phone calls can be such a distraction from work which is why you need to hire telephone answering services to help your business become more efficient. Here are five benefits of telephone answering services to your funeral home business:
1. Professional Customer Service- Your business is growing and you should show your customers how valuable their business is to you. Rushing to answer and end phone calls is not a way to show this. Rather, hiring a telephone answering service company to do the job will show customers how much you value their time and effort in calling you. Let the professional customer service agents do their job so you can focus on doing your own.
2. 24/7 Service- You cannot push yourself and your employees to work the entire day and night. You cannot sacrifice your rest time just to answer phone calls as well. Get your much needed rest and let the telephone answering service provider do their job. These customer service agents work night shifts so they can answer phone calls late at night or early morning. They will offer round-the-clock services and you can expect all the information to be handed to you the next day.
3. No Missed Sale Opportunities- Wouldn't you like to rest easy at night knowing that all you are not missing anyone's phone call? Choosing the right telephone answering services will take care of that for you. Since the agents will answer calls 24/7, you won't have any missed sale opportunities. You won't lose any business and you guarantee customers a timely response to their needs.
4. No Angry Customers- If the business is doing well, you will need to increase your phone lines to make sure customers can easily get through. But with telephone answering services, there is no need to spend money on phone lines anymore. The best part of this is that you won't have angry customers who spend several minutes on the line just to contact you. They will support your business more if you show them that you can answer their calls right away.
5. Highly Qualified Agents- Most of your callers are grieving and distressed customers who have just suffered a death of a loved one. They don't want to spend a lot of time on the phone. The highly qualified agents from the telephone answering service company knows how to handle such calls. They will be able to get the needed information in a short time.
These five benefits of telephone answering services can really be a big help in your funeral home business. Do not look at this move as an added expense to your company. Rather, consider it as an investment to make your company grow more in the future.
1. Professional Customer Service- Your business is growing and you should show your customers how valuable their business is to you. Rushing to answer and end phone calls is not a way to show this. Rather, hiring a telephone answering service company to do the job will show customers how much you value their time and effort in calling you. Let the professional customer service agents do their job so you can focus on doing your own.
2. 24/7 Service- You cannot push yourself and your employees to work the entire day and night. You cannot sacrifice your rest time just to answer phone calls as well. Get your much needed rest and let the telephone answering service provider do their job. These customer service agents work night shifts so they can answer phone calls late at night or early morning. They will offer round-the-clock services and you can expect all the information to be handed to you the next day.
3. No Missed Sale Opportunities- Wouldn't you like to rest easy at night knowing that all you are not missing anyone's phone call? Choosing the right telephone answering services will take care of that for you. Since the agents will answer calls 24/7, you won't have any missed sale opportunities. You won't lose any business and you guarantee customers a timely response to their needs.
4. No Angry Customers- If the business is doing well, you will need to increase your phone lines to make sure customers can easily get through. But with telephone answering services, there is no need to spend money on phone lines anymore. The best part of this is that you won't have angry customers who spend several minutes on the line just to contact you. They will support your business more if you show them that you can answer their calls right away.
5. Highly Qualified Agents- Most of your callers are grieving and distressed customers who have just suffered a death of a loved one. They don't want to spend a lot of time on the phone. The highly qualified agents from the telephone answering service company knows how to handle such calls. They will be able to get the needed information in a short time.
These five benefits of telephone answering services can really be a big help in your funeral home business. Do not look at this move as an added expense to your company. Rather, consider it as an investment to make your company grow more in the future.
About the Author:
Azalea M. Lynn works in the funeral industry as a consultant. She recommends a answering service for funeral homes for funeral directors looking to improve their bottom line. A customer service for funeral homes can help to reduce cost while improving customer experience.
0 comments:
Post a Comment